Glow Stars AI reads every review, understands what the customer is saying and drafts a personal reply in a tone that fits your business. You just check and approve, or let replies go out automatically under rules you set.
Every draft picks up on the details: the dish they loved, the issue they raised, the staff member they mentioned.
A tourist wrote in German? The reply is drafted in German. It goes beyond the 10 panel languages and uses the language the review was written in.
Friendly, formal or short? Set your reply tone and signature once, and every draft follows it.
For example, reply automatically to 4- and 5-star reviews and send low ratings to you for approval. You stay in control.
Choose your business type, reply tone and signature. Glow Stars AI uses these settings in every reply.
When a new review arrives, a draft is ready. Approve it as is, edit it or have it rewritten.
Set rules for the cases you trust, and matching reviews are answered without waiting for you.
Not every review is the same. Glow Stars AI uses more careful language for complaints and for reviews that mention health or personal details. It never repeats personal information in the reply and invites the customer to get in touch directly.
Even with auto-reply on, reviews that don’t match your rules are held for your approval before anything is published. You get speed without risking your brand.
Glow Stars AI is designed to take work off your plate every day:
No. By default every reply waits as a draft. You can turn on auto-publishing only for rules you create, for example 5-star reviews only.
It drafts the reply in whatever language the review was written in. The panel itself is available in 10 languages.
No. Each reply is written for that specific review and published through the official Google Business Profile API with the profile owner’s permission.
You can keep writing replies in the panel; only the AI drafts pause until next month. Upgrade your plan for a higher limit.
AI reply drafts are included in every plan. Auto-reply rules are available on the Growth and Agency plans.
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