Privacy Policy
This policy explains how your personal data is processed when you use Glow Stars (glowstars.ai and app.glowstars.ai). The data controller is The Hoops Advertising Services Kft., registered in Hungary.
Data we collect
Account details: your name, email address, a hash of your password (the password itself is never stored) and your language preference.
Google Business Profile data: when you connect your Google account, and only within the scopes you approve, we receive your business profile information (name, address, hours, categories, photos), customer reviews and replies, posts and performance insights.
Usage data: server logs for security and debugging (IP address, browser details, timestamps).
How we use it
To provide the service: showing reviews, drafting replies, sending replies and profile changes to Google with your approval or under rules you set, and preparing insights and reports.
To manage your account, send verification and notification emails, keep the service secure and meet legal obligations.
Our legal bases are performance of a contract (GDPR Art. 6(1)(b)), legitimate interests (Art. 6(1)(f)) and legal obligations (Art. 6(1)(c)).
Google API data
Glow Stars’ use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
We use Google data only to provide the service to you; we do not use it for advertising, we do not sell it, and we do not use it to train general-purpose AI models.
You can revoke access at any time from your Google account’s security settings or from the Glow Stars panel.
Glow Stars AI
To draft replies, analyse reviews and summarise reports, the relevant review texts and summary statistics are sent to our AI service provider for processing. Your email address and password are never sent to this provider.
Our service providers
Supabase (database, authentication and file storage; data hosted in the EU, Frankfurt), Resend (transactional email), DeepSeek (Glow Stars AI text processing) and Google (Business Profile API). These providers process data only on our behalf and on our instructions.
For transfers outside the EU we apply the safeguards required by the GDPR (e.g. Standard Contractual Clauses).
Retention
We keep your data for as long as your account is open. When you delete your account or disconnect Google, the related data is deleted within 30 days, subject to legal retention obligations.
When you delete your account, we keep only your email address, name, workspace names, a subscription summary and the deletion date for 2 years, to prove the deletion was carried out, reconcile accounting records and prevent repeated use of the free trial (legitimate interest, GDPR Art. 6(1)(f)); this record is then deleted automatically. If you sign up again with the same email, no new free trial is granted.
Your rights
Under the GDPR you have the right to access, rectify and erase your data, restrict or object to processing, and to data portability. Send requests to the address below; you can also lodge a complaint with your local data protection authority (in Hungary, the NAIH).
Cookies
This website does not use advertising or tracking cookies. The panel only uses strictly necessary browser storage to keep you signed in and remember your preferences (language, selected location).
Contact
For any privacy questions: privacy@glowstars.ai