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Glow Stars
Automations

Reply tone, delay and language

Control how automatic replies are written and when they’re published.

Tone

Choose from four tones: Friendly, Professional, Cheerful and Apologetic. For example, friendly works well for cafés and professional for clinics.

The Automations screen

Publishing delay

Publish replies immediately or after a set time (minutes or hours). A short delay makes replies feel more natural.

Language

  • Review’s language: every review is answered in its own language; reviews without text use your default language.
  • Fixed language: all replies are written in the language you choose.

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The email you use for your Glow Stars account

Topic